Shipping policy
SHIPPING POLICY
Last updated: September 12, 2026
Mochi Babe Beauty is committed to providing clear shipping information and a reliable delivery experience. This Shipping Policy explains where we ship, our processing times, available delivery methods, shipping charges, and how shipping-related issues are handled.
1. Shipping Destinations
We currently ship to eligible addresses within the United States only. International shipping is not available at this time.
Shipping availability to Alaska, Hawaii, U.S. territories, P.O. boxes, and APO/FPO/DPO addresses may vary. The available delivery options for each order will be displayed at checkout.
2. Order Processing
Orders are generally processed within 1–2 business days after payment and order verification.
Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed on weekends or holidays begin processing on the next business day.
Processing may occasionally take longer during holidays, periods of high order volume, inventory reviews, or when additional order information is required.
3. Shipping Methods and Rates
Mochi Babe Beauty offers the following shipping options:
Standard Shipping
Orders from $0.00 to $69.99
Estimated transit time: 3–5 business days
Shipping charge: $8.00 USD
Free Standard Shipping
Orders of $70.00 or more
Estimated transit time: 3–5 business days
Shipping charge: Free
Express Shipping
Eligible U.S. orders
Estimated transit time: 2–3 business days
Shipping charge: $15.00 USD
The free-shipping threshold is calculated from the qualifying merchandise subtotal after discounts and before taxes or shipping charges.
Available methods may depend on the delivery address, order contents, and carrier coverage. Express Shipping shortens carrier transit time but does not reduce the standard 1–2-business-day processing period.
4. Total Estimated Delivery Time
Including order processing, estimated total delivery times are:
Standard Shipping: 4–7 business days
Express Shipping: 3–5 business days
These timeframes are estimates and are not guaranteed delivery dates. Severe weather, carrier disruptions, holidays, emergencies, incorrect addresses, or circumstances outside our reasonable control may cause delays.
5. Shipping Confirmation and Tracking
A shipping confirmation email containing tracking information will be sent after the order has been dispatched. Tracking details may take up to 48 hours to display updated carrier activity.
Some orders may arrive in separate packages. When an order is divided into multiple shipments by Mochi Babe Beauty, separate tracking information may be provided without an additional shipping charge.
6. Shipping Address Accuracy
Customers are responsible for entering a complete and accurate shipping address at checkout. Please review apartment or unit numbers, ZIP codes, and contact information before submitting an order.
If an address correction is needed, contact us as soon as possible. We cannot guarantee that an address can be changed after an order enters processing or has been transferred to the carrier.
Additional shipping charges may apply when a package must be resent because of an incorrect, incomplete, or undeliverable address.
7. Order Changes and Cancellations
To request an order change or cancellation, contact us promptly. We will try to accommodate the request, but changes and cancellations cannot be guaranteed once processing has begun.
Orders that have already shipped cannot be canceled. After delivery, they may be handled according to our Return and Refund Policy.
8. Unexpected Fulfillment Delays
If we cannot ship an order within the stated processing period, we will provide notice of the delay and, when reasonably available, a revised shipping date.
Customers may agree to the revised date or cancel the unshipped order for a full and prompt refund to the original payment method. When customer consent is required but cannot be obtained, we will cancel and refund the affected order as required by applicable law.
9. Carrier Delays and Lost Packages
After a package is transferred to the carrier, delivery may be affected by carrier operations or events outside our reasonable control.
If tracking has not updated for an unusual period or the package appears lost, please contact us. We will assist with reviewing the shipment and, where appropriate, opening a carrier investigation. Any replacement, refund, or other remedy will be determined from the investigation results and applicable consumer law.
10. Packages Marked as Delivered
If tracking shows “delivered” but the package cannot be located, please:
Confirm that the shipping address on the order is correct.
Check around the delivery location and with other household members or neighbors.
Contact the carrier for delivery details.
Notify Mochi Babe Beauty promptly if the package remains missing.
We will help review the available tracking and delivery information.
11. Damaged, Incorrect, or Missing Items
If an order arrives damaged or contains an incorrect or missing item, contact us promptly with:
The order number.
A description of the issue.
Clear photographs of the item, package, shipping label, and packing materials when applicable.
Please keep the original packaging until the review is complete. Once verified, we will provide an appropriate resolution in accordance with our policies and applicable law.
12. Returned or Undeliverable Packages
If a package is returned because it was refused, unclaimed, or undeliverable, we will contact the customer using the information provided with the order.
Reshipping charges may apply. Original shipping charges are generally non-refundable unless the return resulted from our error or a refund is otherwise required by law.
13. Taxes
Applicable sales or use taxes, including taxes on shipping or delivery charges when required by the destination’s law, will be calculated and displayed during checkout.
14. Returns and Refunds
Returns, exchanges, and refunds are governed by our separate Return and Refund Policy. Nothing in this Shipping Policy limits any rights or remedies available under applicable consumer protection law.
15. Contact Information
For questions about an order or this Shipping Policy, please contact us:
Trade name: Mochi Babe Beauty
Email: support@mochibabe.store
Address: 154 Boston Cv, Marion, AR 72364, United States
Phone: +1 (870) 636-2495